Shipping Methods Available:

• Standard Shipping:

Packages are dispatched within 6 working days, except for welcome signs which are dispatched within 8 working days.

• Express Delivery:

Packages are dispatched in 3 work day, except for welcome signs which are dispatched within 5 working days.

Shipping Costs:

• Netherlands:

- Standard Shipping:

Orders €0,00–€40.00: €5,49

Orders €40.00 and up: FREE

- Express Delivery:

Orders €0,00–€40.00: €15.49

Orders €40.00 and up: €9.95

• EU (European Union)

- Standard Shipping:

Orders €0,00–€119.99: €9,95

Orders €120,00 and up: FREE

- Express Delivery:

Orders €0,00–€119.99: €19,95

Orders €120,00 and up: €9,95

• International:

- Standard Shipping: €24.99

- Express Delivery: €34.99EUR

Conditions for Returns:

• General items can be returned within 14 days of delivery.
• Items must be in their original condition and packaging.
• Custom or personalized items are non-returnable unless they arrive damaged or defective.

Steps to Initiate a Return:

• Contact our customer service at Info@zawajshop.com to request a return.
• You will receive a return authorization and instructions on how to send your item back.

Refund Process:

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be credited to the original method of payment within 7-10 working days.

Return Shipping Costs:

Customers are responsible for return shipping costs.

Replacement for Damaged or Defective Items:

• If your item arrives damaged or defective, contact us at Info@zawajshop.com.
• We will provide a replacement at no additional cost.

• Orders can be changed or canceled within 3 hours of placing the order.

• After 3 hours, changes or cancellations may not be possible if the item has already been made. If the item has not been made, changes or cancellations are still possible.

• Contact our customer service at Info@zawajshop.com or WhatsAppp us at +31 622 565 484 to request changes or cancellations.

• Contact us at Info@zawajshop.com with your custom design request.
• Provide details such as the type of item, design specifications, and any text to be included.

Time Frame for Custom Orders:

Custom orders typically take an additional 2-7 working days to process, depending on the complexity of the design.

Bulk Order Discounts:

For bulk order discounts, please contact us at Info@zawajshop.com for more details.